FAQs

What Types of Mobile Apps Can I Test with this Platform?

You can test both native and hybrid mobile applications across various platforms including iOS and Android.

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What should I do if a Test fails?

If a test fails, check the detailed test report for error messages and debugging information. Use the troubleshooting guide provided in this user manual to resolve common issues; If further assistance is needed, contact our support team.

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How Secure is my data on your platform?

We implement industry-standard security measures to protect your data. This includes data encryption, secure access controls, and regular security audits to ensure your information is safe.

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How can I access Test Results and Reports?

Test results and reports can be accessed through the 'Test Reports' section in the dashboard. You can visit and share detailed reports from there.

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What Support options are available if I encounter any issues?

A chat support section is available. Also, if you have any questions or need assistance, our support team is here to help; Reach out to us at [email protected]

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Can I try the Platform before committing to a Subscription?

Yes, you can try the tool before committing to a subscription; Please reach out to our support team to discuss trial options.

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Why am I getting an "Unable to process your request" error when creating a rule?

You may encounter the error message: "Unable to process your request now. Please try again later" while trying to create a condition or rule in the application.

Possible Cause:

This error can occur if multiple tabs of the same session are opened in your browser. The system may fail to create a rule due to session conflicts between the tabs.

Solution:

• Close any duplicate tabs of the same application session.

• After closing, refresh the remaining tab and try creating the rule or condition again.

By ensuring that only one tab of the session is active, you should be able to proceed with creating the rule successfully.